BTOPEX GLOBAL

Business Transformation
& Operational Excellence
(BTOPEX) GLOBAL Summit

Nov 19-21, 2024

09:00 AM

Orlando, Florida, United States

REGISTER NOW REQUEST TO SPEAK BECOME A SPONSOR BTOPEX AWARDS

Why Attend

Join top cross-industry transformational leaders as they share thought provoking discussions on best practices and challenges to optimize strategy, structures, capabilities and processes that transform organizations through people, process and new technology. Also, overcoming the challenges of transforming to a culture of inclusion and belonging.

Join us in Orlando, Florida on 19-21 November, 2024, and let us transform the future of business together! See You at the Business Transformation and Operational Excellence Global Summit in November 2024.

Is Your Organisation Future Ready?

Global Organisations face significant challenges to adapt with speed to the ever changing market environment. Adapting to challenges such as meeting customers expectations, winning over competitors and keeping up with new technologies are driving force behind the increasing need for Business Transformation and Operational Excellence.

As a result, organisations have to rethink their strategies, improve their processes and operations, stay ahead of advanced technologies. These includes strategies that embrace and thrive on the power to drive innovation, promoting an innovation driven workplace. Hence, it is clear that industry leaders face a period of incredible change and disruption.

Senior leaders need to adapt and actively embrace these new technologies and the new business models to ensure the organisation is always at the cutting edge of execution excellence. The right change management helps make a smooth transition to digitalisation, and what is needed for culture, communication and leadership style.

Confexco’s Event’s are interactive programs which includes practical workshops, case studies, dynamic panel discussions and interactive group discussions that are designed to help you re-think your structures, capabilities and processes.

Challenges to be addressed:

Consumer centric approach: Understanding need & envisaging approach/ design that allows for rapid customization, ensuring that agencies can swiftly adapt to changing demands
Strategy: Build a digital adoption strategy that aligns with organizational objectives
Risk Averse Cultures: Overcome resistance to change through communication, cross team collaboration & change management strategies
Automation and AI: Dive into the world of AI-powered process automation, reducing manual tasks and driving efficiency
Real-time Insights: Learn how real-time analytics and dashboard-style views provide unparalleled visibility into case progression
Security and Compliance: Gain insights into compliance regulations and terms to be followed, ensuring that data integrity and compliance are always at the forefront

Formats at the BTOPEX:

The BTOPEX Global 2024 will serve as a marketplace for ideas and create space for as many relevant and consequential debates as possible. The conference’s program is charted as follows: Keynote presentation, Panel sessions, Roundtable and networking session. All formats are governed by Confexco, which calls for maximum interaction between speakers and participants, true to the motto: Engage and interact with each other.

Who’s Attending

CEOs & C-Level, Global Heads, Heads of, EVPs, SVPs, VPs, Directors of Business Excellence, Business Transformation, Innovation Excellence, Customer Experience, Productivity, Operational Excellence, Continuous Improvement, Strategy, Change Management, Customer Experience, Lean Enterprise, Capability Excellence, Process Optimization & Process Management, Process, Innovation, Process Excellence, Lean Six Sigma, Six Sigma, Business Improvement, Process Management, Process Engineering, Process Analysis, Enterprise Risk Management, Production & Logistics, Business Process Management. Master Black Belts, Process Re-Engineering, Supply Chain, BPM, Operational Performance Solutions, Performance Excellence, Clinical Excellence, Patient Safety, and Clinical Outcomes.

Industries Attending

Manufacturing, Hospitals, Healthcare, Medical Devices, Automotive, Transportation, Rail & Airlines, Banking, Capital Markets & Insurance, Consumer Products & Retail, Pharmaceuticals & Life Sciences, Government, Armed Forces & Public Sector, Mining & Metals, Oil & Gas, Power & Utilities, Real Estate, Hospitality & Construction, Technology, and Communications.

Event Schedule

Please see below event schedule that outlines the timeline for the upcoming event. It includes information such as the start and end times of each session, the names of the presenters etc.

Day1
Day 2
Day 3

08:30 AM – 09:00 AM

Registration

09:00 AM – 09:10 AM

Welcome Remark/Opening Remark (Day 1)

09:10 AM – 10:00 AM

Panel-1

Business Transformation & Operational Excellence programs governing across multiple business entities globally: Going through the Trends, Disruptive Forces and their Integration in Transformation Strategies

Trends impacting transformation decisions
Key considerations and steps needed to build these decisions into your transformation strategy

The business landscape is constantly evolving, and companies need to adapt to stay ahead. This is where Business Transformation and Operational Excellence come in – but managing these programs across multiple global entities adds another layer of complexity. Diving this session into the trends (Transformation, Agility & resilience), disruptive forces (IoT, Workplace Demographics), and how to integrate them into your transformation strategy(Change management, Collaboration, Standardisation vs Localisation)

10:00 AM – 10:20 AM

Keynote session

Impact of Generative AI on Technology enabled services

Increased Productivity: Automating generic repetitive task and content creation enabling brains & human intervention for relatively complex task

Enhanced Customer Experience: Chatbots, Virtual assistants and NLPs to interprets and analyzes customer’s response & verbal statements

10:20 AM – 11:10 AM

Panel – 2

How instrumental is Generative AI becoming & going to be for your organization’s technology stack and day to day practical applications

Integrating Generative AI to existing workflows
Predictive analytics capabilities to driving efficiency and growth opportunities

In this session, we will explore the growing influence of Generative AI within the tech stack and its practical applications for day-to-day tasks. Generative AI represents a powerful new approach to artificial intelligence, and its capabilities are revolutionizing various industries. We will delve into how generative AI is playing an increasingly instrumental role and discuss its potential to further transform our work

11:10 AM – 11:30 AM

Networking & Coffee break

11:30 AM – 11:50 AM

Keynote session

Accelerating digital transformation through cloud and major organizational challenges in the process

Enhanced innovation & Agility: Cloud providing access to cutting-edge tools, services and on-demand resources, allowing businesses to scale their IT infrastructure up or down quickly as needed.

Increased Security & Cost optimization: Offering robust security features and expertise, potentially exceeding what many businesses can manage on their own while eliminating the need for upfront hardware purchases and ongoing maintenance.

11:50 AM – 12:40 PM

Panel – 3

Driving intelligent digital transformation through strategy, projects & digital cultural implementation

Exploring key steps in building a winning Digital Transformation Strategy
Harnessing incredible technologies (Automation, Data Analytics) to connect front & back office operations

In today’s rapidly evolving business world, digital transformation is no longer a “nice to have” – it’s a critical imperative for any organization that wants to stay competitive and thrive. However, simply adopting new technologies isn’t enough. Intelligent digital transformation goes beyond the superficial. It’s about using data, analytics, and cutting-edge technologies like artificial intelligence and machine learning to drive smarter, faster, and more impactful change across the organization. This session will delve into the knowledge and strategies to embark on an intelligent digital transformation journey.

12:40 PM – 01:00 PM

Keynote session

Operational excellence strategies instrumental in striking the right balance between cost and responsiveness

Focus on Continuous Improvement:

Embracing Lean Principles & Data-Driven Decision Making

Implementing lean manufacturing or lean service principles to eliminate waste, streamline processes, and improve efficiency and Leveraging data analytics to identify areas for improvement and track progress.

Invest in Technology and Automation:

Embracing digital transformation initiatives to modernize operations and enhance customer experience & Leveraging automation technologies to automate repetitive tasks, freeing up human resources for higher-value activities.

01:00 PM – 01:50 PM

Panel – 4

How is the green supply chain simplifying and facilitating trade through digitalization?

Value chain synchronization & flexibility in operations and channels
Radical transparency via blockchain providing end-to-end process excellence

In today’s globalized world, supply chains are the backbone of international trade. However, traditional supply chains can be complex, inefficient, and environmentally damaging. Green supply chains aim to address these issues by prioritizing environmental sustainability throughout the entire supply chain lifecycle. Digitalization is playing a transformative role in simplifying and facilitating trade within green supply chains. This session will explore how digital technologies are enabling a more sustainable and efficient future for international trade.

01:50 PM – 02:50 PM

Networking & Lunch break

02:50 PM – 03:40 PM

Round Table discussion

Redesign, execute and deliver: Contemplating personal contribution and subsequent team structuring

03:40 PM – 04:00 PM

Keynote session

How Diversity and inclusion are going hand in hand and driving business transformation?

Diversity and Inclusion: The Twin Engines of Business Transformation

Enhanced Innovation and Creativity and Improved Decision-Making

Enhanced Brand Reputation and stronger Talent Acquisition, Retention

04:00 PM – 04:50 PM

Panel – 5

Role of diversity, equity and inclusion in an organizational set-up: From a quasi-phenomenon to reality

Tackling bias and lack of representation
The awareness and opportunities created adding values for the shareholders

Diversity, equity, and inclusion (DE&I) are not just buzzwords or a passing trend. They are fundamental building blocks for a successful and thriving organization. This session will explore the critical role DE&I plays in today’s workplace, how it has evolved from a quasi-phenomenon to a core business reality, and the steps organizations can take to create a truly diverse, equitable, and inclusive work environment.

04:50 PM – 05:00 PM

Closing Remark for the day

08:30 AM – 09:00 AM

Registration

09:00 AM – 09:10 AM

Opening Remark (Day 2)

09:10 AM – 10:00 AM

Panel-1

Building a transformational mindset and exploring different approaches to scale up & maximize the impact of automation

Aligning transformational projects with baseline performance metrics
Tackling key challenges when shifting pilot to scaled automation

The automation revolution is here, and it’s fundamentally changing the way we work. To thrive in this new landscape, we need to adopt a transformational mindset. This means embracing a growth mindset, where we view challenges as opportunities to learn and grow. It also means being open to continuous learning and willing to develop new skills as automation reshapes the job market. Perhaps most importantly, we need to move away from the fear that automation will replace humans altogether. This session will delve into how we should focus on how automation can augment our capabilities and empower us to achieve more. By embracing human-robot collaboration, we can unlock new levels of productivity, innovation, and efficiency.

10:00 AM – 10:20 AM

Keynote session

Finance sector spreading automation for better risk management

Automation to the Rescue: Enhanced Accuracy, efficiency, improved consistency and real-time insights allowing faster data processing and analysis into financial performance and potential risks

Benefits for Risk Management: Early warning signs, regulatory compliance & stress testing allowing financial institutions to streamline processes, ensure adherence & assess their vulnerability to various economic scenarios

10:20 AM – 11:10 AM

Panel – 2

How BFSI sector is unlocking the transformational potential of AI

Ongoing journey of an intelligent BFSI enterprise
Provider perspective and challenges across segments

Artificial intelligence (AI) is rapidly transforming the landscape of the Banking, Financial Services, and Insurance (BFSI) sector. AI offers a vast array of capabilities that can revolutionize how financial institutions operate, interact with customers, and manage risk. This session will explore how the BFSI sector is unlocking the transformational potential of AI, examining the ongoing journey of intelligent BFSI enterprises, provider perspectives, and the challenges faced across different segments

11:10 AM – 11:30 AM

Networking & Coffee break

11:30 AM – 11:50 AM

Keynote session

Optimizing care process with operational excellence & process mining in the Healthcare sector

Optimizing Care Delivery Through Collaboration: Cross-Functional Teams and incorporating flexibility with standardization refining care processes using process mining data to ensure ongoing improvement.

Benefits of Combining OE and Process Mining: Combining Operational Excellence principles with the data-driven insights of Process Mining aiding in streamlining processes and making informed decisions about process optimization and resource allocation.

11:50 AM – 12:40 PM

Panel – 3

Deep dive into digital transformation in Healthcare: Foreseeing opportunity & meeting the challenges

Interoperability and scalability resulting in improved patient outcomes and better support to healthcare professionals
Cybersecurity & compliance gaining prominence with increased digital intervention

The healthcare sector is undergoing a significant transformation driven by digital technologies. This session will delve deep into the world of digital transformation in healthcare, exploring the opportunities it presents, the challenges it poses, and the potential for improved patient outcomes and better support for healthcare professionals; Also examining the growing importance of cybersecurity and compliance in this evolving digital landscape.

12:40 PM – 01:00 PM

Keynote session

“Saas poised to transform manufacturing and industry level operations”- Envisaging the opportunities, multifold ease and challenges

Multifold Ease of Implementation: Reduced IT burden, quicker time to value and simplified upgrades eliminating obsolete processes and ensuring users have access to the latest features and bug fixes

Envisioning the Future: Industry-specific solutions, AI and ML integration and rise of the connected factories playing key role in the solution development as machines and systems seamlessly communicate and share data to optimize operations in real-time

01:00 PM – 01:50 PM

Panel – 4

The future of mobility and its impact on manufacturing

Automated procedures, increased collaboration & communication
Capital constraints when adapting to small or midsize businesses

The transportation landscape is undergoing a significant transformation driven by advancements in automation, connectivity, and electrification. This session will explore the future of mobility and its far-reaching impact on the manufacturing sector; Further delving into the rise of automated procedures, the increasing importance of collaboration and communication, and the potential challenges faced by small and mid-sized businesses (SMBs) in adapting to these changes.

01:50 PM – 02:50 PM

Networking & Lunch break

02:50 PM – 03:40 PM

Round Table discussion

Cultural & Workplace strategies diving business transformation

03:40 PM – 04:00 PM

Keynote session

Effective change management and variations in organizational cultures during Merger & Acquisition

Understanding Cultural Differences: Envisaging the cultural variations & organizational culture to develop a complete integration plan

Effective Change Management Strategies: Leveraging cultural strengths, fostering collaborations and inclusive training programme to ascertain new vision and achieve M & A goals

04:00 PM – 04:50 PM

Panel – 5

Product-Led organization to a customer centric one: A paradigm shift due to everchanging services & innovation(s)

Organizations disrupting itself by adopting to a completely new business model
Key lessons learned in driving change

In today’s dynamic landscape, customer expectations are constantly evolving. Organizations that were once product-led are recognizing the need to shift towards a customer-centric model. In today’s ever-changing marketplace, the customer holds the ultimate power. By embracing a customer-centric approach, organizations can disrupt themselves, build stronger customer relationships, and achieve sustainable growth. This session explores this paradigm shift, the factors driving it, and the key lessons learned in navigating this disruptive journey.

04:50 PM – 05:00 PM

Closing Remark for the day

07:00 PM – 11:00 PM

BTOPEX awards night

Pre-Conference Workshop – Nov 19

Workshops (para and bullet points for each conference, One topic for Hylman and a keynote for them also)

09:00 AM – 12:00 PM

Business transformation frameworks & workflows

09:00 AM – 12:00 PM

Lean Six Sigma & Design Thinking to tackle sector wise challenges – Edwin boon, CEO, TLSSC

12:00 AM – 01:00 PM

Lunch break

01:00 AM – 04:00 PM

Supply chain OKRs and achieving operational excellence through process intelligence

01:00 AM – 04:00 PM

How advisory in effective altruistic organizations work; Nuances of Feasibility surveys and ground research in depicting the leakages from idealistic scenarios