2nd Annual
Business Transformation & Operational Excellence (BTOPEX) India Summit
February 20, 2025
09:00 AM
The Grand Magrath Hotel, Bengaluru, India
Event Schedule
The Speaker Panel will include 30-35 decision makers and experts responsible for implementing strategies and transforming their organizations business models & operations by establishing a process oriented framework, leveraging technology and doing financial reckoning.
Challenges to be addressed:
- Navigating complex transformation challenges with agile and resilience approach
- Overcoming Macro-economic challenges
- Envisaging approaches & government models to scale up business impact of automation
- Inflation, cost control and high entry barriers
- Implementing technology to enable digital transformation and IoT
- Quality customer service and fast changing market.
Benefit of attending: Tackling the latest issues through in-depth discussion, case-studies, Q & A, Polls and networking session.
Please see below event schedule that outlines the timeline for the upcoming event. It includes information such as the start and end times of each session, the names of the presenters etc.
08:30 AM – 09:00 AM: Registration
08:50 AM – 09:00 AM: Welcome Remark
Navigating the Digital Frontier: Business Transformation and Operational Excellence in a Changing World
Eimran Kahn, Founder & CEO, Confexco
09:00 AM – 09:30 AM: Opening Keynote
How India tech industry is enabling Business transformation for clients across the world
- Embracing Digital Disruption: Explore how organizations can leverage emerging technologies like AI, machine learning, and IoT to drive innovation, improve decision-making, and create new business models.
- Building a Resilient and Agile Workforce: Discuss strategies for upskilling and reskilling employees to adapt to the evolving digital landscape, fostering a culture of innovation and continuous learning.
- Securing the Digital Future: Address the growing cybersecurity threats and data privacy challenges, emphasizing the importance of robust security measures and compliance frameworks.
- Data-Driven Decision Making: Learn how to harness the power of data analytics to gain valuable insights, optimize operations, and improve customer experiences
Achyuta Ghosh, Senior Director and Head, Nasscom
09:30 AM – 10:15 AM: Panel Discussion
Leveraging Technology for Competitive Advantage: AI, IoT, & Automation in Business Transformation To AI (Or Not) To AI: How to overcome the challenges associated with implementing AI Benefits of IoT-enabled solutions in terms of efficiency and productivity Measuring the ROI(Tangible & Intangible) of technology investments- AI blackbox problems. Risk and compliance of AI
- Navigating the AI Landscape: Discuss the challenges and opportunities associated with implementing AI solutions, including data quality, talent acquisition, and ethical considerations.
- The Power of IoT: Explore how IoT-enabled solutions can drive operational efficiency, improve decision-making, and enhance customer experiences.
- Maximizing Technology Investments: Learn how to measure the tangible and intangible benefits of technology investments, including increased revenue, cost savings, and improved customer satisfaction.
- Building a Technology-Driven Future: Discuss the future of work and the role of technology in shaping the organizations of tomorrow.
Aura Bhattacharjee, Europe Lead – Data Quality & Performance, Mondelēz International
Nithya Subramanian, Head of Data and Analytics, Kellanova
Amandeep (Aman) Chauhan, Principal Risk Manager, Amazon
Ranan Bhattacharya,Head of Intelligent Automation, Shell
10:15 AM – 10:45 AM: Keynote Session
Success Story of Digi Yatra
Suresh Khadakbhavi,Chief Executive Officer,Digi Yatra Foundation
10:45 AM – 11:15 AM: Networking & Coffee break
11:15 AM – 11:45 AM: Keynote Session
Accelerating Transformation: From Proof of Concept to Enterprise-Wide Generative AI for Supply Chain, Customer Centricity & Hyper-Personalization
- Demystifying Generative AI: Understand the core concepts and capabilities of generative AI, including its potential applications across various industries.
- From Pilot to Production: Scaling Generative AI Initiatives: Learn best practices for transitioning from proof-of-concept projects to enterprise-wide deployments.
- Ethical Considerations and Responsible AI: Explore the ethical implications of generative AI and discuss strategies for ensuring responsible and unbiased AI systems.
- Future of Work with Generative AI: Discuss how generative AI will reshape the future of work, creating new opportunities and challenges for organizations and employees.
Nithya Subramanian, Head of Data and Analytics, Kellanova
11:45 AM – 12:30 PM: Panel Discussion
Reimagining Business Models for the Digital Age”Exploring innovative business models driven by technology & Discussing the role of digital platforms and marketplaces. Role of digital platforms and marketplaces in the modern economy How innovative business models leveraged technology to create new value propositions Ethical considerations associated with the use of technology in business
- Disrupting Industries with Digital Innovation: Explore how companies are leveraging digital technologies to create new business models, disrupt traditional industries, and capture new market opportunities.
- The Power of Digital Platforms and Marketplaces: Discuss the role of digital platforms and marketplaces in facilitating economic growth, connecting businesses with consumers, and enabling efficient transactions.
- Navigating the Ethical Landscape of Digital Business: Examine the ethical considerations associated with the use of technology, including data privacy, algorithmic bias, and social responsibility.
- Building a Sustainable Digital Future: Explore strategies for creating sustainable and responsible digital business models that balance innovation, economic growth, and societal impact.
Amarpreet Kaur, Head of Digital Delivery & DEI, India, AVEVA
Souveek Ray, Director of Product Management, Best Buy
Aneel kumar Savalagi, Director, Global Chapter Leader – ICC(Innovation Capabilities Centre), India, Takeda Innovations India Private Limited
Soumya Datta,
Director- Infrastructure & Cloud,
London Stock Exchange Group
12:30 PM – 01:00 PM: Keynote Session
Enhanced Agile Leadership: Transforming Hierarchies to Navigate a Dynamic World. Leveraging AI for Adaptive Strategies, Resilient Decision-Making, and Cultivating Future-Ready Leaders in an Era of Digital Complexity & Uncertainty.
Breakdown of Key AI Integrations:
- Transition Emphasis: Highlights the shift from traditional models to AI-enhanced agility, positioning AI as a catalyst for modern leadership.
- Adaptive Tools: Focuses on leveraging AI for strategic adaptation, innovation, and managing uncertainty in digital landscapes.
- Leader Development: Stresses the imperative to cultivate AI-proficient leaders who can harness technology to drive resilience and future readiness.
- Complexity Navigation: Underscores AI’s role in decoding complexity, enabling leaders to thrive in transformative environments.
Suryasnata Mohapatra, VP – Digital Transformation, JPMorgan Chase & Co
01:00 PM – 02:00 PM: Lunch
2:00 PM – 02:30 PM: Keynote Session
Developing India’s Next Generation of Global Business Leaders
- Innovation & Digital Transformation – Embracing AI, automation, and emerging technologies to enhance global competitiveness.
- Global Mindset with Local Expertise – Balancing Indian values with international business strategies and cross-cultural collaboration.
- Skill Development & Leadership – Strengthening critical thinking, management skills, and entrepreneurial spirit for global impact.
- Sustainable & Ethical Business Practices – Prioritizing ESG principles, long-term growth, and responsible leadership.
Sreedevi Hegde, MD, India GCC Head, VERVENT Technologies Pvt ltd
02:00 PM – 02:30 PM: Breakout Session
Breakout session: Process Reengineering: Streamlining Operations for Maximum Efficiency Identifying Opportunities for Process Improvement & developing roadmap for strategies Measuring and Evaluating Results: KPIs for measuring process improvement
- Unleashing the Power of Process Optimization: Explore techniques and tools to identify and eliminate bottlenecks, reduce cycle times, and improve overall operational efficiency.
- Data-Driven Decision Making for Process Improvement: Leverage data analytics to gain insights into process performance, identify areas for improvement, and measure the impact of reengineering efforts.
- Building a Culture of Continuous Improvement: Foster a culture of innovation and continuous improvement by empowering employees to identify and implement process improvements.
- Measuring Success: Key Performance Indicators (KPIs) for Process Reengineering: Define and track relevant KPIs to measure the effectiveness of process reengineering initiatives and ensure ongoing optimization..
02:30 PM – 03:00 PM: Keynote Session
The Symphony of Success: How Operational Excellence Orchestrates Organizational Growth
Soumen De, Global Technical Consultant, SGS
03:00 PM – 03:45 PM: Panel Discussion
Customer Experience and Digital Transformation for creating Value in the Digital Age wrt BFSI sector Omnichannel Customer Experience: Delivering Seamless Interactions Building Trust and Loyalty in the Digital Age Personalization and Hyper-Personalization in BFSI
- Delivering Seamless Omnichannel Experiences: Explore strategies to create seamless and consistent customer experiences across various channels, including mobile, web, and physical branches.
- Building Trust and Loyalty in the Digital Age: Discuss the importance of trust and transparency in the digital era and how BFSI institutions can build strong customer relationships.
- Personalization and Hyper-Personalization in BFSI: Learn how to leverage data analytics and AI to deliver personalized and hyper-personalized experiences that meet the unique needs of each customer.
- The Future of Customer Experience in BFSI: Discuss emerging trends and technologies that will shape the future of customer experiences in the BFSI sector, such as voice assistants, chatbots, and augmented reality.
Ankita Wadehra, Vice President- Operational and Process Excellence,SwissRe
Gaurav Sharma, Vice President- Operational and Process Excellence,Bajaj Allianz General Insurance
Suryasnata Mohapatra, VP – Digital Transformation, JPMorgan Chase & Co
03:45 PM – 04:15 PM: Evening Break
Networking and Coffee Break
04:15 PM – 04:45 PM: Fire Side Chat
Driving Circular Economy and Supply Chain Innovation in Retail: An AI-Powered Approach
- Understanding the Circular Economy in Retail: Explore the core principles of circular economy and its potential benefits for the retail industry.
- Reimagining Supply Chain Operations: Discuss how to redesign supply chains to optimize resource efficiency, reduce waste, and enhance sustainability.
- Leveraging AI and Technology: Discover how AI-powered tools can be used to track product lifecycles, optimize inventory management, and improve supply chain visibility.
- Building Collaborative Ecosystems: Explore the importance of partnerships and collaborations between retailers, suppliers, and consumers to drive circular innovation.
Ankush Bagwale, Global Supply Chain Leader,Amazon
Sandeep Chatterjee, Supply Chain and Sustainability Leader,IBM Consulting
04:45 PM – 05:15 PM: Fire Side Chat
The Convergence of Technology and Healthcare: A Paradigm Shift
- Leverage Digital Health Technologies: Utilize AI, machine learning, and IoT to improve diagnosis, treatment, and patient outcomes.
- Prioritize Data Security and Privacy: Implement robust data protection measures to safeguard sensitive patient information.
- Foster Interoperability: Promote seamless data exchange between healthcare providers to enable coordinated and efficient care.
- Empower Patients: Encourage patient engagement through digital health tools and personalized care plans..
Dr. Santosh Karthikeyan Viswanathan, Global Technical Director, AstraZeneca
Eimran Kahn, Founder CEO,
Confexco
05:15 PM – 05:30 PM: Closing Remarks & Felicitation & Networking
Eimran Kahn, Founder & CEO, Confexco
- Embracing Digital Disruption: Explore how organizations can leverage emerging technologies like AI, machine learning, and IoT to drive innovation, improve decision-making, and create new business models.
- Building a Resilient and Agile Workforce: Discuss strategies for upskilling and reskilling employees to adapt to the evolving digital landscape, fostering a culture of innovation and continuous learning.
- Securing the Digital Future: Address the growing cybersecurity threats and data privacy challenges, emphasizing the importance of robust security measures and compliance frameworks.
- Data-Driven Decision Making: Learn how to harness the power of data analytics to gain valuable insights, optimize operations, and improve customer experiences
Achyuta Ghosh, Senior Director and Head, Nasscom
- Demystifying Generative AI: Understand the core concepts and capabilities of generative AI, including its potential applications across various industries.
- From Pilot to Production: Scaling Generative AI Initiatives: Learn best practices for transitioning from proof-of-concept projects to enterprise-wide deployments.
- Ethical Considerations and Responsible AI: Explore the ethical implications of generative AI and discuss strategies for ensuring responsible and unbiased AI systems.
- Future of Work with Generative AI: Discuss how generative AI will reshape the future of work, creating new opportunities and challenges for organizations and employees.
Ranjani Mani,Director and Country Head, Generative AI, Microsoft India
- Navigating the AI Landscape: Discuss the challenges and opportunities associated with implementing AI solutions, including data quality, talent acquisition, and ethical considerations.
- The Power of IoT: Explore how IoT-enabled solutions can drive operational efficiency, improve decision-making, and enhance customer experiences.
- Maximizing Technology Investments: Learn how to measure the tangible and intangible benefits of technology investments, including increased revenue, cost savings, and improved customer satisfaction.
- Building a Technology-Driven Future: Discuss the future of work and the role of technology in shaping the organizations of tomorrow.
Ranjani Mani, Director and Country Head, Generative AI, Microsoft India
Nithya Subramanian, Head of Data and Analytics, Kellanova
Amandeep (Aman) Chauhan, Principal Risk Manager, Amazon
- Unleashing the Power of Process Optimization: Explore techniques and tools to identify and eliminate bottlenecks, reduce cycle times, and improve overall operational efficiency.
- Data-Driven Decision Making for Process Improvement: Leverage data analytics to gain insights into process performance, identify areas for improvement, and measure the impact of reengineering efforts.
- Building a Culture of Continuous Improvement: Foster a culture of innovation and continuous improvement by empowering employees to identify and implement process improvements.
- Measuring Success: Key Performance Indicators (KPIs) for Process Reengineering: Define and track relevant KPIs to measure the effectiveness of process reengineering initiatives and ensure ongoing optimization.
- Optimizing Insurance Operations: Explore how operational excellence can streamline processes, reduce costs, and improve customer satisfaction in the insurance industry.
- Data-Driven Decision Making: Leverage data analytics to identify trends, make informed decisions, and drive continuous improvement.
- Building a Culture of Excellence: Foster a culture of continuous improvement, employee engagement, and a focus on customer needs.
- Measuring Success: Implement key performance indicators (KPIs) to track progress and measure the impact of operational excellence initiatives.
Marina Manojlovic, Head of Operational and Process Excellence, SwissRe
Ankita Wadehra, VicePresident- Operational and Process Excellence, SwissRe
- Delivering Seamless Omnichannel Experiences: Explore strategies to create seamless and consistent customer experiences across various channels, including mobile, web, and physical branches.
- Building Trust and Loyalty in the Digital Age: Discuss the importance of trust and transparency in the digital era and how BFSI institutions can build strong customer relationships.
- Personalization and Hyper-Personalization in BFSI: Learn how to leverage data analytics and AI to deliver personalized and hyper-personalized experiences that meet the unique needs of each customer.
- The Future of Customer Experience in BFSI: Discuss emerging trends and technologies that will shape the future of customer experiences in the BFSI sector, such as voice assistants, chatbots, and augmented reality.
Marina Manojlovic, Head of Operational and Process Excellence, SwissRe
Ankita Wadehra, VicePresident- Operational and Process Excellence, SwissRe
Dipu KV, Senior President, Bajaj Allianz General Insuranc
- Leveraging Digital Transformation: Explore how digital technologies can optimize supply chain network design for increased efficiency and resilience.
- Harnessing Emerging Technologies: Discuss the potential of blockchain, AI, and other advanced technologies to revolutionize supply chain operations.
- Balancing Cost, Speed, and Flexibility: Identify strategies for achieving the optimal balance between these three key factors in supply chain network design.
- Embracing Sustainability and Ethics: Highlight the importance of considering environmental and social factors in supply chain decisions.
- Understanding the Circular Economy in Retail: Explore the core principles of circular economy and its potential benefits for the retail industry.
- Reimagining Supply Chain Operations: Discuss how to redesign supply chains to optimize resource efficiency, reduce waste, and enhance sustainability.
- Leveraging AI and Technology: Discover how AI-powered tools can be used to track product lifecycles, optimize inventory management, and improve supply chain visibility.
- Building Collaborative Ecosystems: Explore the importance of partnerships and collaborations between retailers, suppliers, and consumers to drive circular innovation.
Nakul Goswami, Director, Offering Management, UX & Growth,Honeywell
Aura Bhattacharjee, Europe Lead – Data Quality & Performance, Mondelēz International
Ankush Bagwale, Global Supply Chain Leader, Amazon
Eimran Kahn, Founder & CEO, Confexco
- Cultivate Global Mindset: Foster a global perspective by encouraging cross-cultural experiences, language learning, and international exposure.
- Develop Strategic Thinking: Equip leaders with the ability to think critically, analyze complex problems, and make informed decisions in a global context.
- Build Strong Leadership Skills: Emphasize the importance of effective communication, negotiation, and team building to inspire and motivate diverse teams.
- Invest in Continuous Learning: Promote lifelong learning and encourage leaders to stay updated on industry trends, emerging technologies, and global best practices.
- Leverage India’s Talent Pool: Utilize India’s vast pool of skilled professionals to establish efficient GCCs and drive operational excellence.
- Embrace Digital Transformation: Implement cutting-edge technologies like BPM and RPA to automate processes, reduce costs, and improve service delivery.
- Foster Innovation and Entrepreneurship: Encourage a culture of innovation and experimentation to identify new opportunities and drive sustainable growth.
- Adapt to the Dynamic Business Landscape: Stay agile and responsive to changing market conditions by leveraging data-driven insights and strategic partnerships.
- Cultivate a Data-Centric Culture: Encourage a data-driven mindset across the organization, ensuring data literacy and accessibility.
- Leverage Data for Strategic Insights: Utilize analytics to uncover hidden patterns, identify trends, and make informed decisions that drive business growth.
- Prioritize Data Quality and Security: Implement robust data governance practices to maintain data integrity and protect sensitive information.
- Empower Decision-Makers: Provide tools and training to enable employees at all levels to use data effectively and make data-driven decisions.
Aneel kumar Savalagi, Global IT Infrastructure Engineering & Operations Leader, Giant Eagle
Kaushik Das, Managing Director, JCPenney India
Bhargab Dutta, Chief Digital Officer, Century Plyboards
Vignesh Kumar, Director – Commerce Platform (APJC), Cisco
Suresh Khadakbhavi, Chief Executive Officer,Digi Yatra Foundation
- Embrace Digital Transformation: Leverage technology to automate routine tasks, improve efficiency, and create new opportunities for growth.
- Prioritize Employee Well-being: Foster a supportive and inclusive work environment that prioritizes employee mental health and work-life balance, especially in remote and hybrid work models.
- Invest in Upskilling and Reskilling: Equip your workforce with the necessary skills to adapt to the evolving job market and embrace emerging technologies.
- Build a Flexible and Resilient Organization: Adopt agile work practices, embrace remote work, and explore the potential of the gig economy to enhance workforce flexibility and productivity.
Anoop kumar, Sr. Vice President and Head – Business Excellence, Infosys Limited
Trinath Sahoo, Chief General manager, Indian Oil
Corporation (IOCL)
- Leverage Digital Health Technologies: Utilize AI, machine learning, and IoT to improve diagnosis, treatment, and patient outcomes.
- Prioritize Data Security and Privacy: Implement robust data protection measures to safeguard sensitive patient information.
- Foster Interoperability: Promote seamless data exchange between healthcare providers to enable coordinated and efficient care.
- Empower Patients: Encourage patient engagement through digital health tools and personalized care plans
- Embrace Digital Transformation: Leverage AI, machine learning, and IoT to streamline operations, improve patient care, and reduce costs.
- Prioritize Data-Driven Decision Making: Utilize data analytics to gain valuable insights, identify trends, and make informed decisions.
- Foster Interoperability and Standardization: Promote seamless data exchange between healthcare providers to enhance care coordination and reduce errors.
- Invest in Cybersecurity: Strengthen cybersecurity measures to protect patient data and mitigate potential risks.
Dr. Santosh Karthikeyan Viswanathan, Global Technical Director, AstraZeneca
Alok Khettry, Chief Operating Officer, Bharat Serums and Vaccines Limited
Dr. Sabine Kapasi, Advisory to Global team, United Nation (UN)
Prasad S. Deshpande, President, Chief Technical Officer, Shalina Healthcare
Abdullah Saleem, Incor Omni Hospitals, Group CIO
- Embracing Agile Leadership: Discuss the importance of shifting from traditional hierarchical leadership models to agile leadership to adapt to the rapidly changing business landscape.
- Developing Future-Ready Leaders: Highlight the need for developing leaders who are equipped with the skills and mindset to navigate uncertainty and complexity.
- Building a Culture of Continuous Learning: Encourage organizations to invest in leadership development programs to foster a culture of innovation and adaptability.
- Navigating the Digital Frontier: Explore the challenges and opportunities presented by digital transformation and the role of leaders in driving digital initiatives.
- The Power of Integration: Discuss the benefits of integrating continuous improvement and change management practices to drive holistic business transformation.
- Creating a Roadmap for Success: Explore the development of a comprehensive playbook to guide organizations through the integration process.
- Cultivating a Culture of Change: Highlight the importance of fostering a culture that embraces change and innovation to achieve sustainable results.
- Unleashing the Potential of Continuous Improvement: Discuss strategies for mobilizing continuous improvement initiatives to drive growth and enhance organizational performance.
- Foster a Culture of Psychological Safety: Create a work environment where employees feel comfortable taking risks, sharing ideas, and learning from failures.
- Encourage Collaborative Problem-Solving: Implement techniques like brainstorming, design thinking, and hackathons to foster creativity and collaboration.
- Empower Employees: Delegate authority, provide autonomy, and support employee-driven initiatives to drive innovation.
- Celebrate Failure and Learn from Mistakes: Create a culture where failure is viewed as an opportunity for learning and growth.
Chetan Garga, Former Managing Director and Country Head, Allstate India
- Foster a Culture of Belonging: Create a work environment where everyone feels valued, respected, and empowered.
- Promote Diversity and Inclusion: Recruit, develop, and retain a diverse workforce and ensure equitable opportunities for all.
- Encourage Open Communication: Establish channels for open dialogue, feedback, and idea-sharing to foster a sense of community.
- Lead by Example: Demonstrate inclusive leadership behaviors and hold others accountable for creating an inclusive culture.