Business Transformation & Operational Excellence (BTOPEX)

A dynamic and results-driven leader with 20+ years of experience driving global business, digital, technology, marketing, data, and AI transformations. Proven track record in achieving rapid revenue and profit growth, enhancing enterprise agility and resilience, reducing costs and enabling reusability, with metrics/KPI driven value creation, and improving operational efficiency & productivity.

Invented new business models and delivered world-class customer and human experiences by leveraging digital-first and global principles. Possesses strong P&L responsibility, ensuring strategic alignment with business objectives and sustained organizational success.

Integrated business and financial acumen with deep technical expertise in defining and executing a customer-obsessed digital and technology vision, strategy, and innovation to build scalable, reliable, high-quality, and low-latency platforms leveraging MACH architecture, real-time site telemetry and insights. Delivered marketplaces, digital portals, mobile, eCommerce platforms, physical stores, SaaS, and PaaS solutions that provide seamless omnichannel experiences and hyper-personalization tailored to customer personas to educate, guide, and empower to take the next best actions with AI & ML methods across B2B, B2C, D2C, C2C, and social commerce to drive business growth and enhance customer engagement.

Drove enterprise data management, data engineering, data governance, advanced analytics, and AI strategies, as well as building a data and analytics-driven culture. Proficient in implementing flexible, cloud-native Data Fabric and CDP solutions, along with advanced Analytics and AI platforms with petabytes of data, including initiatives in ML, deep learning, NLP, computer vision, & recommender systems.

Reinvented digital marketing and SEO strategy by leveraging the data and analytics to reduce customer acquisition costs and improve LTV and conversions to drive revenue.

Built, scaled, and inspired cross-functional global teams of over 800 members with a shared vision and accountability. Owned digital experiences capabilities and delivered digital engineering, architecture, data, and product strategy, quality processes, and performance metrics/KPIs, inculcating a culture of innovation, continuous improvement, and adaptability.

Transformed the organizations to become product-centric by leveraging design thinking, journey maps, empathy framework, continuous feedback looks, and communities. Built Agile CoE from the ground up and enabled faster time to market iteratively with consistent team velocity.