Focus:

How robust, adaptable BPM provides the critical foundation for achieving sustainable operational excellence and navigating market volatility across diverse APAC economies.

Key Takeaways:

• Mature BPM is essential for scaling operations effectively across APAC’s varied regulatory and cultural landscapes.
• Agile process management is key to responding to rapid market shifts and supply chain disruptions.
• Leveraging cloud-based BPM and low-code platforms to accelerate process innovation.
• Building customer-centric processes that cater to the evolving digital consumer in Asia.

Focus:

Practical strategies for embedding BPM and OPEX thinking in sectors crucial to APAC (e.g., advanced manufacturing, logistics, digital services, finance), considering regional nuances.

Key Takeaways:

• Tailoring OPEX methodologies (Lean, Six Sigma, Agile) for different cultural and business contexts within APAC.
• Governance models for sustaining process improvements in multinational corporations operating across the region.
• The role of process mining in uncovering inefficiencies and opportunities in complex APAC value chains.
• Change management strategies for fostering a culture of continuous improvement in a diverse workforce.

Focus:

Why strategic business transformation, underpinned by operational excellence and a commitment to sustainability (ESG), is critical for APAC organizations to lead on the global stage.

Key Takeaways:

• BTOPEX as a driver for innovation, market expansion, and building resilient business models in APAC.
• Integrating ESG principles into operational transformation for long-term value creation.
• Leadership strategies for championing and navigating complex transformations in diverse Asian markets.
• The role of digital ecosystems and partnerships in accelerating BTOPEX initiatives.

Focus:

Real-world experiences from leading APAC enterprises on executing large-scale BTOPEX, addressing challenges like digital disruption, supply chain diversification, and talent development.

Key Takeaways:

• Strategies for managing “China+1” supply chain shifts and building regional operational hubs.
• The critical role of upskilling and reskilling the workforce for future operational needs.
• Balancing rapid innovation with the need for robust governance and risk management.
• Leveraging data analytics and platform strategies to drive customer-centric transformation.

Focus:

How Artificial Intelligence, including the transformative potential of Generative AI, is creating new frontiers for operational efficiency, innovation, and hyper-personalized experiences in the APAC context.

Key Takeaways:

• Practical applications of AI/ML for predictive maintenance, demand forecasting, and risk mitigation in APAC industries.
• How Generative AI can revolutionize process documentation, automation scripting, and operational insights.
• Building an AI-ready organization: Data infrastructure, talent, and ethical considerations for responsible AI deployment in Asia.
• AI’s role in powering Smart City initiatives and their impact on business operations (Singapore focus).

Focus:

Concrete examples and case studies of AI (including GenAI) driving operational improvements in key APAC sectors like smart manufacturing (Industry 4.0), intelligent logistics, digital finance, and personalized retail.

Key Takeaways:

• Use cases: AI for supply chain visibility, intelligent automation in shared services, GenAI for enhanced customer service, AI in quality control.
• Addressing the AI talent gap and fostering AI literacy across organizations in the region.
• Measuring the ROI of AI in operations and navigating data privacy regulations (e.g., PDPA, GDPR impact).
• The future of human-AI collaboration in the APAC workplace.

Focus:

Exploring the powerful synergy of embedding AI capabilities within modern BPM frameworks to achieve hyper-automation, adaptive processes, and true operational agility for APAC businesses.

Key Takeaways:

• How AI enhances every stage of the BPM lifecycle: from AI-driven process discovery to self-optimizing workflows.
• The evolution of Intelligent BPM Suites (iBPMS) and the role of low-code/no-code platforms with embedded AI.
• Leveraging Generative AI to accelerate the design and deployment of automated processes.
• Building a data-driven, continuously learning operational ecosystem through AI-BPM integration.

Focus:

Practicalities of creating an operational environment where AI and BPM thrive, considering regional infrastructure, talent pools, and investment climates.

Key Takeaways:

• Choosing the right technology stack for integrated AI and BPM, considering scalability and regional support.
• Developing future-ready talent: Fostering skills in data science, process automation, AI ethics, and change leadership.
• Navigating cross-border data governance and ethical AI frameworks in a fragmented APAC regulatory environment.
• Crafting a strategic roadmap for phased IPA adoption and building a culture of data-driven, intelligent operations.